Terms and Conditions

Return Policy

 

You may return most* new (*does not apply to any personal care products such as creams, toiletry equipment, etc) unopened items within 30 days of delivery for a refund. All returns are subject to a 10% or more restocking fee. Return shipping is paid for by the buyer. In some cases, the buyer will receive compensation for shipping expenses if the item is incorrect or defective. 

Refunds usually process within 2-14 business days after the shipment delivery. This period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

In-store Returns

 

Returns are accepted in-store within seven days of purchase on select non-personal use items. Personal use items include but are not limited to bath accessories, undergarments, and toilet accessories. Products that you wish to return must be unused and have tags and original packaging still intact. Receipts are required for returns in-store to ensure we can locate your purchase information. 

 

Shipping

 

We can ship to virtually any address in the world. Note that there are restrictions on some products which don't ship to international destinations.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many products are weight-based. The weight of an item can be found on its detail page.

Warranties

All Warranties differ for each product and are subject to change without notice to customers.