Terms and Conditions

Returns Policy

 

You may return most* new (*does not apply to any personal care products such as creams, toiletry equipment ect) , unopened items within 30 days of delivery for a refund. However all returns are subject to at least 10% restocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in man.cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

In-store Returns

Returns may be done in-store within 7 days of purchase on select non-personal use items. Personal use items include but are not limited to bath accessories, undergarments, and toilet accessories. Items that you wish to return must be unused and have tags and original packaging still intact. Receipts are required for returns in-store to ensure we are able to locate your purchase information. 

 

Shipping

 

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

 

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Warranties

All Warranties differ for each product and are subject to change without a notice to customers.